EXTERNAL JOB ADVERTISEMENT

The National Lotteries and Gaming Regulatory Board (‘The Board’’) was established in 2016 under the Lotteries and Gaming Act Cap 334 with a mandate to supervise and regulate the establishment, management and operations of the lotteries, gaming, betting and casinos in Uganda, and to protect the citizens from the adverse effects of gaming and betting in Uganda.

Our Vision is “A well-regulated, technology-driven and responsible gaming industry that optimizes revenue generation while contributing to sustainable socio-economic development”

The Board invites Online job applications from suitably qualified Ugandans to fill vacant positions that exist at the Board’s Regional Offices located in Mbarara, Gulu and Mbale as listed below,

Applicants will be required to fill the online job application that can be accessed from the Board’s website at www.lgrb.go.ug

A signed application letter, certified academic transcripts, certificates, O and A level certificates, copy of National Identity Card should be scanned as one PDF attachment.

Deadline for submission of applications is 14^th September 2026 at 5:00 PM.

The application letter should be addressed as below;

The Chief Executive Officer

National Lotteries and Gaming Regulatory Board

P.0 Box 5446

Plot 15, Luthuli Avenue Bugolobi

Kampala, Uganda.

Note:

• Only successful candidates will be contacted, and any form of canvassing will lead to automatic disqualification.
• By submitting your application, you consent to National Lotteries and Gaming Regulatory Board collecting, processing, and storing your personal data for recruitment purposes only. All data will be handled in strict accordance with the Data Protection and Privacy Act, Cap 97 Laws of Uganda.

“Gaming is leisure; know when to play and when to keep away”

Job title:             Call Centre Attendant

Salary Scale:       NLGRB 6

Reports to:          Responsible Gaming Officer

Responsible for:  None

Job Purpose

To receive and forward calls and mails to responsible authorities on lotteries and gaming services

Key duties and responsibilities

• Handling inbound and outbound calls and providing customer service.
• Resolving client complaints and forwarding calls to responsible officers.
• Following up and providing feedback to clients.
• Providing feedback to management on areas of improvement and making suggestions for process improvements.
• Provide accurate, valid and complete information in accordance with the Board’s Communication requirements.
• Generate data and submit reports
• Manage the Toll free counselling line

Person Specifications

Qualifications

1. A diploma in either IT, Mass communication, Customer care, Public relations, secretarial studies, Marketing or Journalism from a recognized university

Work Experience

Nil

Competencies

Technical

• Policy management
• Risk Management
• Information Communication Technology
• Records and information management

Behavioural

• Team work
• Decision Making and Problem Solving
• Concern for quality and standards
• Communicating effectively
• Stress management and resilience
• Ethics and integrity

Submit Application