Front Desk Officer.

Posted time March 25, 2026 Job type Full-time

EXTERNAL JOB ADVERTISEMENT

The National Lotteries and Gaming Regulatory Board (‘The Board’’) was established in 2016 under the Lotteries and Gaming Act Cap 334 with a mandate to supervise and regulate the establishment, management and operations of the lotteries, gaming, betting and casinos in Uganda, and to protect the citizens from the adverse effects of gaming and betting in Uganda.

Our Vision is “A well-regulated, technology-driven and responsible gaming industry that optimizes revenue generation while contributing to sustainable socio-economic development”

The Board invites Online job applications from suitably qualified Ugandans to fill vacant positions that exist at the Board’s Regional Offices located in Mbarara, Gulu and Mbale as listed below,

Job Title Job Grade No. of Positions
Front Desk Officer NLGRB5 1

Applicants will be required to fill the online job application that can be accessed from the Board’s website at www.lgrb.go.ug

A signed application letter, certified academic transcripts, certificates, O and A level certificates, copy of National Identity Card should be scanned as one PDF attachment.

Deadline for submission of applications is 8th June 2026 at 5:00 PM.

The application letter should be addressed as below;

The Chief Executive Officer

National Lotteries and Gaming Regulatory Board

P.0 Box 5446

Plot 15, Luthuli Avenue Bugolobi

Kampala, Uganda.

Note:

  • Only successful candidates will be contacted, and any form of canvassing will lead to automatic disqualification.
  • By submitting your application, you consent to National Lotteries and Gaming Regulatory Board collecting, processing, and storing your personal data for recruitment purposes only. All data will be handled in strict accordance with the Data Protection and Privacy Act, Cap 97 Laws of Uganda.

“Gaming is leisure; know when to play and when to keep away”

 

Job title:             Front Desk Officer

Salary scale:                       NLGRB 5

Reports to:                         Manager HR

Job purpose

To receive, welcome, direct clients and visitors in the organization and to supply information about the organizations and answer phone calls, receive massages and distribute mail to the responsible persons.

Key duties and responsibilities;

  • Answering telephone, screen and direct calls
  • Taking, relaying messages and handle queries from the public and customers
  • Providing information to callers
  • Directing persons to correct destination
  • Monitoring visitor access and maintaining security awareness
  • Providing general administrative and clerical support
  • Preparing correspondences and documents
  • Receiving, sorting and delivering mail
  • Scheduling appointments and maintaining appointment diaries either manually or electronically
  • Monitoring and maintaining office equipment
  • Controlling inventory relevant to reception area
  • Tiding and maintaining the reception area

Person specifications

Qualifications

An Honors Bachelor’s Degree in either Leisure and Hospitality Management, Marketing, Social Sciences, Social Work and Social Administration, Management Science, Business Administration, Office Management or Business Studies from a recognized University/Institution.

Competencies

  1. Technical
  • Records and information management
  • Information Communication Technology
  • Planning, Organizing and coordinating
  • Accountability
  1. Behavioral
  • Concern for quality and standards
  • Communicating effectively
  • Ethics and integrity
  • Customer care
  • Team Work
  • Time management

Submit Application