Job title: Call Centre Attendant
Salary Scale: NLGRB 6
Reports to: Responsible Gaming Officer
Responsible for: None
Job Purpose
To receive and forward calls and mails to responsible authorities on lotteries and gaming services
Key duties and responsibilities
- Handling inbound and outbound calls and providing customer service.
- Resolving client complaints and forwarding calls to responsible officers.
- Following up and providing feedback to clients.
- Providing feedback to management on areas of improvement and making suggestions for process improvements.
- Provide accurate, valid and complete information in accordance with the Board’s Communication requirements.
- Generate data and submit reports
- Manage the Toll free counselling line
Person Specifications
Qualifications
- A diploma in either IT, Mass communication, Customer care, Public relations, secretarial studies, Marketing or Journalism from a recognized university
Work Experience
Nil
Competencies
Technical
- Policy management
- Risk Management
- Information Communication Technology
- Records and information management
Behavioural
- Team work
- Decision Making and Problem Solving
- Concern for quality and standards
- Communicating effectively
- Stress management and resilience
- Ethics and integrity
Interested individuals should CLICK HERE to apply
